Illinois Fire and Safety Company Inc. Protecting your Future.

How to - Illinois Fire and Safety Company
How toChoosing the Right Fire Equipment Service Company

Choose Well

What good is having a fire equipment service company if they:

  1. Don’t keep your equipment maintained properly. What would happen if you had a fire?
  2. Miss appointments
  3. Have dirty technicians working in your facility.
  4. Charge you for services not performed.
  5. Attempt to service your equipment early - prior to the due date

Your fire equipment service company and it's employees should be licensed in the appropriate categories with the state of Illinois through the Fire Marshal's office, be able to show proof of license and required insurance.

They should be able to demonstrate an interest in professionalism with a membership in one or more national associations like the National Fire Protection Association (NFPA) and the National Association of Fire Equipment Distributors (NAFED).

Your fire equipment service company should be able to meet your particular service requirements and standards. For example, do you require 24 hour emergency service? Do you require on-location recharging? Do you have fire hose that needs to be maintained? Do you normally require after-hours or weekend service?

Illinois Fire & Safety Company is a leader in the industry. Give us a call today.
1-888-ILL-FIRE.

 

Why Illinois Fire & Safety Company?

  1. We are the company that trains city fire inspectors. Rest assured. Our service quality is impeccable.
  2. Family owned and operated for 50+ years. You will receive the personal attention you deserve.
  3. Service Tracking – we keep track of various equipment maintenance due dates, so you don’t have to worry about those details.
  4. Flexible scheduling of appointments. We keep our promises and our appointments.
  5. Our state licensed and experienced team can quickly assess changing fire protection risks as your business, your equipment, and building change.
  6. Use an extinguisher? We provide a 2-hour Recharge Response Guarantee.  24 Hour emergency response.
  7. On-location recharging of most types of extinguishers (not offered by most service providers)
  8. Loaner fire extinguishers and fire hoses available when customer equipment needs to be removed for major maintenance.
  9. We continually improve our business and its processes. We are registered to the ISO 9001:2000 quality standard.
  10. Educational Website available 24 hours a day to answer frequently asked questions.
  11. We offer a broader line of services than most in our industry.
  12. Our high quality of service is documented in customer satisfaction surveys.
  13. National Fire Protection Association (NFPA) member.
  14. Simulator and “Live-Fire” training options.
  15. Quick turn around for units brought in for hydrotesting or repair.
  16. Low employee turnover meaning that the same person will likely serve you year after year.
Safety First
Our Customer Service Pledge

"We will treat every customer as if they were our only customer."

We believe that “exceptional” service is the key to our success

Recognizing that “exceptional” takes on unique meanings for different customers is essential to ensuring customer satisfaction.

No matter what “exceptional” service means to you, it is our goal to meet and exceed those expectations.

702 South Rohlwing Road, Addison, Illinois 60101 MAP | 530 Lark Unit C, Geneva, Illinois 60134 MAP | phone: 1-888-ILLFIRE | email: info@illinoisfire.com